Refund policy

At Holden's Appliance, every refurbished appliance undergoes rigorous testing, inspection, and reconditioning prior to sale. We are committed to standing behind our work and providing clear, straightforward terms for our customers. Please review our complete return, refund, and warranty policy below.

30-Day Limited Mechanical Warranty

All refurbished appliances purchased from Holden's Appliance include a 30-Day Parts and Labor Warranty, effective from the date of purchase or scheduled delivery.

  • Functional Coverage: If your appliance experiences a mechanical or electrical defect within 30 days, contact us immediately. Holden's Appliance will repair the unit or, if repair is not feasible, replace it with a unit of comparable value.

  • Warranty Exclusions: Coverage applies strictly to standard use. The warranty does not cover issues resulting from improper customer installation, ungrounded or faulty electrical outlets, frozen water lines, power surges, physical misuse, or neglect.

Returns and Change of Mind (Non-Defective Units)

If you wish to return an appliance for reasons unrelated to a mechanical defect (such as space constraints or personal preference), returns may be requested within 7 calendar days of delivery or pickup, subject to the following conditions:

  • Condition Requirements: The appliance must be returned in the exact physical and working condition in which it was received.

  • Restocking Fee: Non-defective returns are subject to a 15% Restocking Fee to cover re-inspection and processing expenses.

  • Service & Transport Fees: Original delivery, installation, and haul-away fees are non-refundable. If Holden's Appliance must retrieve the unit from your location, a standard transport fee will apply.

Non-Refundable Items and Services

The following items and services are final sale and non-refundable:

  • Completed labor, delivery, installation, and diagnostic fees

  • Electrical parts, components, and special-order items

  • Units explicitly sold and marked as AS-IS or Final Sale

Delivery Inspection and Physical Damage

Customers are required to inspect their appliance upon delivery or counter pickup prior to signing off.

  • Any physical or cosmetic damage not noted at the time of sale or initial delivery must be reported to Holden's Appliance within 24 hours of receipt. Reports made after this window will not be eligible for cosmetic adjustment or return.

Refund Processing Details

Once a returned appliance is received, inspected, and approved by our service team:

  • Credit and Debit Cards: Refunds will be issued to the original form of payment. Processing typically takes 3 to 7 business days depending on your financial institution.

  • Cash and Check Purchases: Refunds for cash or check payments will be issued via company check within 5 business days.